Support + Service Agreements
At BEP, we provide our clients with Building Automation System (BAS) support expertise through comprehensive service maintenance agreements. These agreements are designed to ensure your facilities run at peak performance, maintaining optimal operation and efficiency.
The Importance of Support and Service Agreements
Support and service agreements are critical to the success of any project. They ensure that your building systems are regularly maintained and continue to operate optimally. Without these agreements, building controls can degrade over time, leading to inefficiencies and potential system failures.
Expertise AND Experience
While many facilities have support and service agreements with the original installer, these are often serviced by the most junior staff who may lack the in-depth knowledge required for complex systems.
At BEP, our team of senior technicians brings a wealth of experience and expertise, ensuring problems are solved quickly and efficiently.
This means you get more value from our experts in less time.
Flexible Contract Options
We offer both single and multi-year contracts tailored to meet your specific needs. Our contract options include:
On-Site Support with Virtual Monitoring: These contracts involve regular time on-site, supplemented with virtual monitoring to keep an eye on system performance and address any issues promptly.
All-Virtual Support: We provide comprehensive remote monitoring, logging into your system to oversee its operation and advising on any necessary changes.
Error Detection and Correction: We can identify issues and either provide the necessary information for your team to fix them or handle the procurement of parts and repairs ourselves.
Comprehensive System Upkeep
We excel at keeping your system up to date. Our services include:
Software Updates: We can update your server software and Windows software to ensure your system runs smoothly and securely.
Network Quality Investigation: If you have a BACnet network, we have the tools and expertise to evaluate and improve its performance.
Code Review and Reporting: We review all system code, update reports, and assist your facility in meeting its operational goals.
Parts Replacement: We troubleshoot, diagnose, and replace underperforming and broken control parts.
Peace of Mind
With BEP, you can be confident that the work is being done correctly the first time. Our focus on quality and precision provides you with peace of mind, knowing that your BAS is in capable hands.
Specialization in Critical Environments
We specialize in environments where the proper operation of the BAS is critical, such as:
• Hospitals
• Pharmaceutical Facilities
• Large Campuses
Our deep understanding of these complex environments ensures that your systems remain reliable and efficient, supporting your mission-critical operations.